Privacy Policy

Last Updated: April 2026

Heiwa Solution SA (hereinafter "we"), based in Crans-Montana, attaches paramount importance to the protection of your privacy. This policy details how we process your personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR) for our European guests.

1. Data Controller

The entity responsible for processing your data under data protection legislation is:

Heiwa Solution SA

Route de Vermala 45

3963 Crans-Montana

Switzerland

Email: Info@heiwa-solution.com

2. Data Collection and Purposes

We process personal data that you provide to us as part of your booking and use of our services:

Booking Process: Name, surname, address, email, and phone number. This data is collected to execute your rental contract via our management software, Hostaway.
Check-in and Legal Obligations: Through the Duve platform, we collect identity information required for mandatory police registration forms and the calculation of tourist taxes (legal obligations in the Canton of Valais).
Payments: Your transactions are secured by certified third-party providers. We never have access to your full credit card details.
Marketing and Analytics: Subject to your consent via our cookie banner, we use Google Tag Manager, GA4, Meta Pixel, and Google Ads to measure audience reach and optimize our offers.

3. Data Transfer to Third Parties and Abroad

Your data is shared with our trusted technical service providers necessary for our operations:

Hostaway (EU): Reservation management system.
Duve (Israel): Guest experience and digital check-in. Israel is recognized by Switzerland as providing an adequate level of data protection.
Google / Meta (USA): These providers are certified under the Swiss-U.S. Data Privacy Framework, ensuring processing that complies with Swiss requirements.

4. Cookies

Our website uses cookies. You can manage your preferences at any time via the consent banner on our site. Tracking cookies (Google/Meta) are only activated with your explicit consent.

5. Data Retention

We retain your data for as long as necessary to achieve the purposes for which it was collected and to comply with our legal retention obligations (generally 10 years for accounting records under the Swiss Code of Obligations).

6. Your Rights

As a data subject, you have the following rights:
The right to access information regarding your stored data.
The right to request the correction or deletion of your data.
The right to restrict processing.
The right to withdraw your consent for future processing at any time.

To exercise these rights, please contact us at Info@heiwa-solution.com. You also have the right to file a complaint with the Federal Data Protection and Information Commissioner (FDPIC) of Switzerland.